{"id":475,"date":"2020-05-11T15:40:14","date_gmt":"2020-05-11T12:40:14","guid":{"rendered":"http:\/\/www.minersan.com.tr\/?page_id=475"},"modified":"2020-06-30T11:36:12","modified_gmt":"2020-06-30T08:36:12","slug":"musterimemnuniyetpolitikasi","status":"publish","type":"page","link":"https:\/\/www.minersan.com.tr\/?page_id=475","title":{"rendered":"M\u00fc\u015fteri Memnuniyet Politikas\u0131"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"475\" class=\"elementor elementor-475\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d98a4c9 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"d98a4c9\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f35c68c\" data-id=\"f35c68c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ac5790 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ac5790\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a513b21\" data-id=\"a513b21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0f2dc77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f2dc77\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2b0c609 animated-slow elementor-invisible\" data-id=\"2b0c609\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae87c6b elementor-widget elementor-widget-heading\" data-id=\"ae87c6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Memnuniyet Politikas\u0131<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69c992c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"69c992c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7211d521 elementor-widget elementor-widget-text-editor\" data-id=\"7211d521\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Minersan Mineral&#8217;in m\u00fc\u015fteri memnuniyet politikas\u0131n\u0131n temelini &#8216;M\u00dc\u015eTER\u0130 ODAKLILIK&#8217; olu\u015fturur.M\u00fc\u015fteri talep ve beklentileri do\u011frultusunda s\u00fcre\u00e7lerimizi s\u00fcrekli iyile\u015ftirir ve m\u00fc\u015fterilerimizle uzun s\u00fcreli ili\u015fkiler kurmay\u0131 hedefleriz.M\u00fc\u015fteri memnuniyetini kal\u0131c\u0131 k\u0131lmak i\u00e7in m\u00fc\u015fteri \u015fartlar\u0131n\u0131n kar\u015f\u0131lan\u0131p kar\u015f\u0131lanmad\u0131\u011f\u0131 ve m\u00fc\u015fterinin de\u011fi\u015fen beklentileri \u00f6l\u00e7\u00fcl\u00fcp de\u011ferlendirilerek t\u00fcm \u00e7al\u0131\u015fanlara duyurulur.\u00dcr\u00fcn geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131 yap\u0131l\u0131r.Sunulan \u00fcr\u00fcnle ilgili en ufak memnuniyetsizlik ciddiye al\u0131narak iyile\u015ftirme faaliyetleri ger\u00e7ekle\u015ftirilir.<br \/>\u200b<br \/>M\u00fc\u015fterilerimizin her t\u00fcrl\u00fc geri bildirimi taraf\u0131m\u0131zca hediye olarak ve m\u00fc\u015fteri odakl\u0131 hizmetimizle sahip oldu\u011fumuz t\u00fcm kaynaklar\u0131 bu geri bildirimleri &#8216;M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130&#8217;ne d\u00f6n\u00fc\u015ft\u00fcrmek i\u00e7in kullan\u0131r\u0131z. Minersan Mineral , gerekli iyile\u015ftirmelerin ve kontrollerin s\u00fcrekli yap\u0131ld\u0131\u011f\u0131 m\u00fc\u015fteri ile olan ili\u015fkilerinde \u015feffafl\u0131\u011f\u0131 esas alm\u0131\u015f , b\u00fct\u00fcn m\u00fc\u015fteri memnuniyetsizliklerinin \u00e7\u00f6z\u00fclmesini ana ilke olarak kabul etmi\u015f m\u00fc\u015fteri odakl\u0131 bir yakla\u015f\u0131m\u0131 takip etmektedir.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fadff98 animated-slow elementor-invisible\" data-id=\"fadff98\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab24530 elementor-widget elementor-widget-heading\" data-id=\"4ab24530\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">T\u00fcrkiye' de \u00fcretip t\u00fcm d\u00fcnyaya uyguluyoruz<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331b938c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"331b938c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2361d4 elementor-widget elementor-widget-spacer\" data-id=\"b2361d4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b0bc4 elementor-widget elementor-widget-image\" data-id=\"39b0bc4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"630\" height=\"547\" src=\"https:\/\/www.minersan.com.tr\/wp-content\/uploads\/2020\/05\/item-2.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.minersan.com.tr\/wp-content\/uploads\/2020\/05\/item-2.jpg 630w, https:\/\/www.minersan.com.tr\/wp-content\/uploads\/2020\/05\/item-2-600x521.jpg 600w, https:\/\/www.minersan.com.tr\/wp-content\/uploads\/2020\/05\/item-2-300x260.jpg 300w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Memnuniyet Politikas\u0131 Minersan Mineral&#8217;in m\u00fc\u015fteri memnuniyet politikas\u0131n\u0131n temelini &#8216;M\u00dc\u015eTER\u0130 ODAKLILIK&#8217; olu\u015fturur.M\u00fc\u015fteri talep ve beklentileri do\u011frultusunda s\u00fcre\u00e7lerimizi s\u00fcrekli iyile\u015ftirir ve m\u00fc\u015fterilerimizle uzun s\u00fcreli ili\u015fkiler kurmay\u0131 hedefleriz.M\u00fc\u015fteri memnuniyetini kal\u0131c\u0131 k\u0131lmak i\u00e7in m\u00fc\u015fteri \u015fartlar\u0131n\u0131n kar\u015f\u0131lan\u0131p kar\u015f\u0131lanmad\u0131\u011f\u0131 ve m\u00fc\u015fterinin de\u011fi\u015fen beklentileri \u00f6l\u00e7\u00fcl\u00fcp de\u011ferlendirilerek t\u00fcm \u00e7al\u0131\u015fanlara duyurulur.\u00dcr\u00fcn geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131 yap\u0131l\u0131r.Sunulan \u00fcr\u00fcnle ilgili en ufak memnuniyetsizlik ciddiye al\u0131narak iyile\u015ftirme faaliyetleri [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":525,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/475"}],"collection":[{"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=475"}],"version-history":[{"count":5,"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/475\/revisions"}],"predecessor-version":[{"id":1169,"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/475\/revisions\/1169"}],"up":[{"embeddable":true,"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/525"}],"wp:attachment":[{"href":"https:\/\/www.minersan.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}